Hauptnavigation

Forgotten online banking PIN (password) or username

Forgotten login details · Instructions

Forgotten online banking PIN (password) or username

Forgotten login details · Instructions

These instructions explain what to do if you have forgotten your online banking login details (username/login ID or online banking PIN), your access has been blocked or if your S-pushTAN-App isn’t working.

You need

To follow them, you will need:

Always:

QR code pushTAN

S-pushTAN-App

To retrieve your online banking login details, you will need the S-pushTAN-App. If your S-pushTAN-App is not working or hasn’t yet been set up, these instructions explain how to request a new registration letter.

Tip: Get the latest version of the app from the App Store/Play Store, to make sure it is up to date.

Back of Sparkassen-Card (debit card)

Sparkassen-Card (debit card) – card number

At some stage during this process, you will be asked to enter your Sparkassen-Card (debit card) number. This number can be found on the rear of your card.

For forgotten online banking PIN:

Sparkasse registration letter

Username or login ID for online banking

If you have forgotten your online banking PIN, you can use your username or login ID to restore access to online banking. You can find your login ID in the letter with your initial login details (username and the initial PIN for online banking).

For verifying ID with Sparkassen-Card (debit card) at ATM:

Card PIN Sparkasse Card (debit card)

Sparkassen-Card (debit card) and PIN

If you know your username you can request a new initial PIN for online banking and unlock access to online banking at virtually every (participating) Sparkassen ATM. To do so, simply verify your identify with your Sparkassen-Card (debit card) and card PIN at the ATM.

You need

To follow them, you will need:

Always:

QR code pushTAN

S-pushTAN-App

To retrieve your online banking login details, you will need the S-pushTAN-App. If your S-pushTAN-App is not working or hasn’t yet been set up, these instructions explain how to request a new registration letter.

Tip: Get the latest version of the app from the App Store/Play Store, to make sure it is up to date.

For verifying your identity with your personal details:

Back of Sparkassen-Card (debit card)

Sparkassen-Card (debit card) – card number

At some stage during this process, you will be asked to enter your Sparkassen-Card (debit card) number. This number can be found on the rear of your card.

For verifying your identity with the online ID checker (eID):

eID and NFC symbols

Documents and devices for eID

If you do not have a Sparkassen-Card (debit card), you can also restore your login details with the online ID checker eID. To use this option to verify your identity, you will need the following:

  • An identity document with an eID chip
  • A PIN for your ID document
  • A NFC-capable end device, e.g. smartphone or NFC card reader
  • Installed and (on desktop applications) open ID app (AusweisApp)

Important: This this option cannot be used in the App Sparkasse.

For forgotten online banking PIN:

Sparkasse registration letter

Username or login ID for online banking

If you have forgotten your online banking PIN, you can use your username or login ID to restore access to online banking. You can find your login ID in the letter with your initial login details (username and the initial PIN for online banking).

For verifying ID with Sparkassen-Card (debit card) at ATM:

Card PIN Sparkasse Card (debit card)

Sparkassen-Card (debit card) and PIN

If you know your username you can request a new initial PIN for online banking and unlock access to online banking at virtually every (participating) Sparkassen ATM. To do so, simply verify your identify with your Sparkassen-Card (debit card) and card PIN at the ATM.

Forgotten username

How to: Forgotten username

Useful tips

Read on to find out how to login with your login ID or retrieve your username directly. These instructions also cover what to do if your S-pushTAN-App isn’t working or hasn’t yet been set up.

Instructions for the online banking portal

Easy to follow step-by-step instructions.

Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.

Unable to approve transactions in the S-pushTAN-App and have selected „By post“ („Briefversand“) for receiving your new login details?

Forgotten online banking PIN (password)

How to: Forgotten online banking PIN (password)

Useful tips

If you know your username but have forgotten your online banking PIN, proceed as follows. These instructions detail how to request a new online banking PIN directly and what to do if your access to online banking has been blocked. This way, you’ll be able to quickly get new registration details even if you are also unable to use your S-pushTAN-App – and without having to wait for them to be sent to you by post.

Instructions for the online banking portal

These easy to follow step-by-step instructions cover both how to recover your login details in online banking and in the App Sparkasse.

Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.
 

Unable to approve transactions in the S-pushTAN-App and have selected “By post” (“Briefversand”) for receiving your new login details?

Instructions for Sparkassen ATM

If you have forgotten your online banking PIN but still know your username, you can also request a new online banking PIN at a Sparkassen-Finanzgruppe ATM. Read on to find out how with our easy to follow step-by-step instructions. What you’ll need: You need to know your username.

Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.  

Remove online banking PIN lock

How to: Remove online banking PIN lock

Instructions for the online banking portal

The following guide contains step-by-step instructions for removing a online banking PIN lock. These instructions also cover what to do if your S-pushTAN-App isn’t working or hasn’t yet been set up.

Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.

Unable to approve transactions in the S-pushTAN-App and have selected “By post” (“Briefversand”) for receiving your new login details?

Instructions for Sparkassen ATM

If you have forgotten your online banking PIN but still know your username, you can also request a new online banking PIN at a Sparkassen-Finanzgruppe ATM. Read on to find out how with our easy to follow step-by-step instructions. What you’ll need: You need to know your username.

Note: These instructions are an example only and may slightly differ depending on your mobile end device or bank.  

 Cookie Branding

i